FAQ

For customers

Is the app free? Yes. The VerifAge app and the verification are free for customers.

What do you store about me? One fact: whether you are of age. The document photo and the face video are deleted once the decision is made. Your e-mail and phone are stored only as hashes used to sign you in.

What does a shop see when it scans my code? Only that your status is verified or not. No name, no date of birth, no document.

How long is my verification valid? It depends on the method. A document or a digital identity wallet gives a long validity; the app tells you when a renewal is needed.

I was refused. What can I do? Open the verification in the app and request a review; a person looks at the case. You can also verify with another method, for example a digital identity wallet.

Can I delete my account? Yes, from the app settings. The account is anonymised and your data requests are handled under the GDPR.

For businesses

Do I need hardware? Shops and bars need nothing: the business cabinet works in the browser of any phone or tablet. Vending machines use a reader kit provided on request.

What does my website receive? A request id, its status and the field verified: true or false.

Is there a test mode? Yes. A test API key approves every request so you can build and demo without real customers.

Where is the data hosted? In the European Union.

How do I get an API key? Register your organisation, then create a key in the business cabinet under API keys.